Refund Policy

Our refund window

If your report isn't what you hoped for, email support@numeraly.co within 30 days of purchase and we will refund you in full. You do not need to give a reason. Refunds are issued to the original payment method and typically appear within 5 to 10 business days depending on your bank.

Your legal rights as well

This guarantee is our own promise, given on top of your rights under consumer law, not instead of them. You can also withdraw from your purchase within 14 days without giving a reason, and we refund you not later than 14 days after you tell us; our terms explain how and include a form. If your report is faulty, you can also ask us to correct it, as set out under If something is wrong with your report in our terms.

If your report never arrived

Check your spam folder first. If it still hasn't arrived, email us and we will resend it immediately. A delivery problem is not a reason to lose your purchase.